Refund & Cancellation Policy – ZapGaadi

Last Updated: 23 April 2026

This Refund & Cancellation Policy applies to all bookings made with ZAPGAADI PRIVATE LIMITED (“ZapGaadi”).

1. General Policy

• All cancellations must be made as per the timelines mentioned below.
• Refunds, if applicable, will be processed within 2–3 working days to the original payment method.
• Applicable deductions will be made as per the policy.

2. Advance / Partial Payment Bookings

• Bookings made via phone call with advance payment are non-refundable.
• In case of partial payment bookings, 100% of the paid amount will be deducted, and no refund will be issued.

3. Full Payment Bookings

a. Cancellation before 72 hours

• If cancelled more than 72 hours before pickup,
  👉 25% deduction will be applied
  👉 Remaining amount will be refunded

b. Cancellation between 72 to 24 hours

• If cancelled between 72 and 24 hours before pickup,
  👉 75% deduction will be applied
  👉 Remaining amount will be refunded

c. Cancellation within 24 hours

• If cancelled within 24 hours of pickup,
  👉 100% deduction
  👉 No refund will be issued

4. No Show Policy

• If the user:
  • Fails to appear at pickup location
  • Cancels within 2 hours of pickup time

👉 It will be treated as a No Show
👉 Only the security deposit (if any) will be refunded

5. Document Verification & License Issues

• If the ride is cancelled due to:
  • Failure to present a valid Driving License
    👉 80% deduction will be applied
• If booking is made using a blocked or invalid license
  👉 25% deduction will be applied
• If booking is made before account approval and:
  • Documents are found fake or forged (DL, Aadhaar, PAN, etc.)
    👉 25% deduction (maximum ₹3,000)
    👉 Account may be blocked and legal action may be taken

6. Coupon & Offers

• Any coupon code used in a cancelled booking:
  • Will be considered used
  • Will not be reissued or reactivated

7. Important Legal Notice

Providing false identity or documents such as:

• Fake / expired Driving License
• Fake Aadhaar, PAN, or other IDs

is a criminal offense under Indian law.

ZapGaadi reserves the right to:

• Cancel such bookings
• Deduct applicable charges
• Take legal action if necessary

8. Refund Mode

• Refunds will be processed to the original payment method
• Processing time: 2–3 working days (may vary depending on bank/payment gateway)